FAQ
Frequently asked questions
Authenticity
No answers have been published for this topic yet.
Shipping
How are delivery methods and costs calculated?
After you complete the address, checkout calculates available methods and charges from active store rules and your order. Review the total again after changing the address or cart.
Do I have to choose my address on the map?
Manual entry remains available. The map can suggest address details and a delivery point. Local methods with map coverage rules need a point to check eligibility. Always review the building, unit and postal code yourself.
Returns
No answers have been published for this topic yet.
Payment
Where can I find the bank transfer details?
When bank transfer is selected, the payment instructions in checkout or the order show the published destination. If no destination is configured, contact the store through its official channel. Attach the receipt to that order.
Other questions
Where should I start when choosing perfume?
Start with smells you enjoy, the occasion and the season. Use the perfume finder, then compare the notes, size and scent family of a few options.
Does eau de parfum always last longer than eau de toilette?
Concentration is one factor, but the formula, skin and conditions also matter. A concentration label alone does not guarantee longevity. Read the product details and the scent guide.
Where should I store perfume?
Choose a dry place with a relatively stable temperature, away from direct sunlight. Avoid long-term storage in a car, a sunny window or a humid bathroom. See the perfume care guide.
How do I track a guest order?
Open order tracking and enter the order number and private access code shown after purchase. Save those details and keep the code private. The order number alone does not grant access.
How should I choose perfume as a gift?
Consider the recipient’s existing favourites, preferred scent family, occasion and your budget. Explore the and compare suitable options.